Refund Guidelines
Skilltori ("we", "us", or "our") is dedicated to handling your refund requests responsibly. This document outlines how we collect, use, and protect your information when you visit https://skilltori.com or use our services. Please read these guidelines to understand our approach.
1. About Us
Our website can be found at: https://skilltori.com.
2. Information We Collect
We may gather your information in the following ways:
- a. Personal Details: When you contact us, comment, or subscribe, we collect your name, email, phone number, and business information.
- b. Comments: If you leave a comment, we collect the data you provide, your IP address, and browser details for spam prevention. A hashed version of your email may be sent to Gravatar to check if you use it. Once approved, your profile image may be shown with your comment. See Gravatar's privacy policy for more.
- c. Media: If you upload images, please avoid including location data (EXIF GPS). Others may download and extract this data from images on the site.
- d. Cookies: We use cookies to improve your experience. If you comment, you may opt to save your name, email, and website in cookies for convenience. These cookies last for one year. Visiting our login page sets a temporary cookie to check if your browser accepts cookies. Login cookies last two days; screen options cookies last a year.
- e. Usage Data: We automatically collect your IP, browser, device details, visited pages, and time spent on the site.
3. How We Use Your Information
We use your data to:
- Provide and enhance our services
- Address your inquiries and offer support
- Monitor site performance and usage
- Send newsletters and marketing (with your consent)
- Maintain security and prevent fraud
4. Embedded Content
Some pages may include embedded content (videos, images, articles, etc.). Such content from other sites behaves as if you visited those sites directly. They may collect data, use cookies, and track your interaction, especially if you are logged in to those sites.
5. Data Sharing
We do not sell or rent your personal data. We may share your information:
- With trusted service providers who help us operate our site or deliver services
- To comply with legal requirements or protect our rights
- For spam detection: comments may be checked by automated systems
- If you request a password reset, your IP will be included in the reset email
6. Data Retention
Comments and their metadata are kept indefinitely to recognize and approve future comments. For registered users, we store the personal info in their profile, which can be viewed, edited, or deleted (except the username). Admins can also access and edit this data.
7. Your Rights
If you have an account or have commented, you may request an exported file of your personal data. You may also ask us to erase your data, except for information we must keep for legal, administrative, or security reasons.
8. Data Security
We implement suitable technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no security system is completely foolproof.
9. Children's Refund
Our services are not intended for children under 13. We do not knowingly collect data from children under this age.
10. Policy Updates
We may update these Refund Guidelines occasionally. Changes will be posted here with the revised "Last updated" date.
Last updated: June 9, 2025
For any refund-related questions, contact us at support@kitechbd.com or call +8801864945161.
